FAQ

Cineplex Gift Cards and E-Gift Cards are redeemable both online and in theatres. Their value can be used towards admissions and concessions at any of the following locations:

• Cinema City
• Cineplex Cinemas
• Cineplex Odeon
• Colisée
• Coliseum
• Colossus
• Famous Players
• Galaxy Cinemas
• Scotiabank Theatre
• SilverCity
• StarCité

Cineplex Gift Cards are not redeemable at Alliance Atlantis Cinemas.

No, Cineplex Gift Cards are offered in Canadian funds only.

No, Cineplex Entertainment Gift Cards do not retain a cash value.

SCENE points are not issued on the sales of Gift Cards but can be earned when making a purchase with a Gift Card.

No, Gift Cards do not expire.

You can check your card balance two ways. One, call 1-800-544-7573 or go to the Check Gift Card Balance page. When calling a PIN is not required. When checking your balance online you must enter your Gift Card number located on the back side of your card along with your PIN, found to the right of the Gift Card number. If you have not used your PIN number before, scratch your Gift Card to reveal the PIN.

There may be some Cineplex Gift Cards that do not have a PIN. You can use these cards at any Cineplex Entertainment theatre. If you wish to purchase any products online, you must have a PIN and can call Guest Services at call 1-800-333-0061 to exchange your card.

Electronic Gift Cards (“E-Gift Cards”) work just like regular gift cards and may be used at any Cineplex Entertainment theatre and online through Cineplex.com or CineplexStore.com. An email containing the E-Gift card barcode and PIN will be sent to the recipient to begin redeeming.

You can print a black and white or colour copy of the E-Gift Card, or display a digital copy on any mobile device. A printed copy works exactly the same as a physical card.

All E-Gift Card orders will be delivered within minutes of the completed transaction. If your E-Gift Card is not received within 2 hours of your purchase, call 1-800-333-0061 or e-mail Cineplex@buyatab.com. Be sure to check your “Junk Mail” folder.

Facebook privacy settings can prevent wall posts from being viewed.

No, only the recipient will be able to access their E-Gift Card, or see the amount on the card.

If your gift card has been damaged, lost or stolen, please click here to contact guest services.

If an E-Gift Card is lost or stolen, a replacement E-Gift Card will match the balance of your account at the time you reported your original card missing. The replacement E-Gift Card will be sent to you at no additional cost. Please click here to contact guest services.

Yes! 1,000 SCENE points is equivalent to $10. Customers can choose the total number of points they wish to redeem use for the purchase of each gift card.Online only.

No. A Cineplex Entertainment gift card cannot be redeemed towards the purchase of another gift card.

Yes. Cineplex Gift Cards are transferable and can be shared with family members, friends and others. Treat gift cards like cash.

You may print a copy of your E-Gift card, or display a digital copy on any mobile device to redeem at any Cineplex Entertainment theatre or online at Cineplex.com.

Yes. Persons living outside of Canada can purchase and send E-Gift Cards to residents of Canada.